Returns

1.    Can I exchange a product?

2.    Under what circumstances can I return products?

3.    How can I return something?

4.    How do I proceed in the event of a wrong delivery or complaint?

5.    How and when do I get the purchase price refunded?

1.    Can I exchange a product?

Unfortunately it is not possible to exchange products. Following receipt of the goods you may exercise your right of withdrawal. If you have any modification requests, please place a new order.

2.    Under what circumstances can I return products?

If you are not satisfied with products ordered from the FALLER online shop, you can exercise your legal right of withdrawal within 14 days without giving reasons. The period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. A prompt dispatch of the return is sufficient to meet the deadline.

For further explanations and information on the right of withdrawal, its conditions and consequences, please refer to the Information regarding withdrawal and the General terms and conditions for orders in the online shop www.faller.de.

3.    How can I return something?

You can return unopened goods to FALLER within 14 days. You can find a sample withdrawal form here.

Returns from Germany

Please only use the DHL returns portal for return shipments. Print out a return stamp in the DHL returns portal. Stick the return stamp on the package, take the package to a DHL shop and send it back to us free of charge. Please enclose the reason for return or complaint in the package and add your email address and telephone number for any potential queries. A returns form is attached to the invoice that you received by email.

The processing time is approx. 3-10 working days after receipt of returns. If the items are as good as new, the purchase amount will be refunded to you via the payment method used for the order.

Go to the DHL returns portal for Germany

Returns from abroad

Please only use the DHL international returns portal for return shipments. Print out a return stamp in the DHL international returns portal. Stick the return stamp on the package, take the package to a DHL partner and send it back to us free of charge. Please enclose the reason for return or complaint in the package and add your email address and telephone number for any potential queries. A returns form is attached to the invoice that you received by email.

The processing time is approx. 3-10 working days after receipt of returns. If the items are as good as new, the purchase amount will be refunded to you via the payment method used for the order.

Table: DHL International Returns Portal

4.    How do I proceed in the event of a wrong delivery or complaint?

Returns from Germany

Please only use the DHL returns portal for return shipments. Print out a return stamp in the DHL returns portal. Stick the return stamp on the package, take the package to a DHL shop and send it back to us free of charge. Please enclose the reason for return or complaint in the package and add your email address and telephone number for any potential queries. A returns form is attached to the invoice that you received by email.

The processing time is approx. 3-10 working days after receipt of returns.

Go to the DHL returns portal for Germany

Returns from abroad

Please only use the DHL international returns portal for return shipments. Print out a return stamp in the DHL international returns portal. Stick the return stamp on the package, take the package to a DHL partner and send it back to us free of charge. Please enclose the reason for return or complaint in the package and add your email address and telephone number for any potential queries. A returns form is attached to the invoice that you received by email.

The processing time is approx. 3-10 working days after receipt of returns. If the items are as good as new, the purchase amount will be refunded to you via the payment method used for the order.

Table: DHL International Returns Portal

5.    How and when do I get the purchase price refunded?

The purchase price shall only be refunded via the means of payment used to make the payment. The processing time for returns is approx. 3-10 working days after receipt of returns.