Data protection

General Privacy Policy

1. Information on the collection of personal data

(1) Hereinafter, we would like to provide you with information on the collection of personal data when using our website. Personal data are all types of data that can be personally related to you, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4 Para. 7 of the EU General Data Protection Regulation (GDPR) is

Kreuzstrasse 9
78148 Gütenbach
Phone: +49 7723 651 0
Fax: +49 7723 651 123
(see our legal notice).

You can reach our Data Protection Officer via email at or via our postal address by adding »for the attention of the Data Protection Officer« to the address.

(3) When contacting us via email, we store the data you provide (your email address and if appropriate your name and telephone number) in order to respond to your questions. We delete the data collected in this context once storing this data is no longer necessary or restrict the processing in the event that statutory retention obligations exist.

(4) In the event that we call upon the services of third-party providers for individual functions within our range of products and services or should we wish to use your data for marketing purposes, we will provide you with detailed information regarding the respective processes. In doing so, we will also outline the criteria that have been set down regarding the storage period.

2. Your rights

(1) You have the following rights relating to us with regard to personal data concerning you:

– Right to information,
– Right to rectification or erasure,
– Right to restriction of processing,
– Right to object to the processing,
– Right to data portability.

(2) You also have the right to complain to a data protection regulatory authority regarding the processing of your personal data by us.

The relevant authority is the

Data Protection and Freedom of Information Commissioner for the Federal State of Baden Württemberg
Lautenschlagerstraße 20
70173 Stuttgart
Phone: +49 711 615 541 0
Fax: +49 711 615 541 15

3. Collecting personal data upon visiting our website

(1) When using our website for purely informational purposes, i.e. when you don’t register or provide us with further information, we will only collect the personal data that your browser transmits to our server. If you would like to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis Article 6 Para. 1 Sentence 1 Lit. f GDPR):

– IP address
– date and time of the request
– time zone difference to Greenwich Mean Time (GMT)
– contents of the request (specific site)
– access status/HTTP status code
– the amount of data transferred in each case
– the website from which the request comes
– browser
– operating system and its interface
– language and version of the browser software.

(2) In addition to the aforementioned data, cookies shall be stored on your computer when using our website. Cookies are small text files that are assigned and stored on your hard drive by the browser you use and through which certain information flows to the appropriate place that sets the cookie (here by us). Cookies cannot run programs or transmit viruses to your computer. Their purpose is to make the website more user-friendly and effective overall.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and functionality of which are explained below:

– transient cookies (see b)
– persistent cookies (see c).

b) Transient cookies are automatically deleted when you close your browser. This notably includes session cookies. These store a so-called »session ID« with which different browser requests can be assigned to the common session. This will allow your computer to be recognised when you return to our website. The session cookies are deleted when you logout or close your browser.

c) Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete the cookies in your browser’s security settings at any time.

d) You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third party cookies or all cookies. Please note that you may not be able to use the full functionality of this website.

4. Further functions and offerings of our website

(1) In addition to the use of our website purely for information purposes, we also offer a range of services which you can use if you are interested. For this purpose, you usually have to provide additional personal data which we use to provide the respective service and to which the aforementioned data processing principles apply.

(2) In some cases we will use external service providers to process your data. These have been carefully selected and commissioned by us, have to follow our instructions and are monitored regularly.

(3) We may also forward your personal data to third parties if we offer event participations, competitions, conclusion of contracts or similar services together with partners. You can obtain more information on this when entering your personal data or below in the offer description.

(4) If our service provider or partner is based in a country outside of the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offering.

5. Objection to or revocation of consent for the processing of your data

(1) If you have given consent for your data to be processed, you can revoke this at any time. Any such revocation will affect the permissibility of the processing of your personal data after you have given us notice of the revocation.

(2) If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if the processing in particular is not required for the performance of a contract with you, which is explained by us in each case in the following description of the functions. When you exercise a right to make such an objection, we ask that you explain the reasons why we should not process your personal data as performed by us. When we receive your objection with reasons, we will examine the situation and either stop or adjust the data processing or explain to you our compelling legitimate grounds for continuing the processing.

(3) You can of course object to the processing of your personal data for advertising and data analysis purposes. You can inform us of your objection to processing for advertising purposes via the following contact details:

Kreuzstrasse 9
78148 Gütenbach

6. Using our webshop

(1) If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide us with the personal data we require to process your order. Required information for the execution of the contracts is marked separately; further information is voluntary. We process the data provided by you to process your order. For this purpose, we may pass on your payment data to our bank. The legal basis for this is Article 6 Para. 1 Sentence 1 Lit. b GDPR. You must create a customer account through which we may store your data for future purchases. When you create an account under “My FALLER”, the data you have provided will be stored revocably. All other data can always be edited in the customer area. We may also process the information you provide to inform you of other interesting products in our portfolio or to send you emails containing technical information.

(2) You always have the possibility to have your “My FALLER” account deactivated.

(3) Due to commercial and tax regulations, we are obliged to store your address, payment and order data for a period of ten years. However, we do restrict the processing of this data, i.e. your data will only be used to comply with legal obligations.

(4) To prevent unauthorised access by third parties to your personal data, especially financial data, the order process is encrypted using TLS technology.

7. Newsletter

(1) With your consent, you can subscribe to our newsletter, which we use to inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

(2) We use a so-called »double opt-in« procedure for registration for our newsletter. This means that after you register, we will send to you an email to the email address provided in which we ask you to confirm that you want the newsletter to be sent to you. Furthermore, we store your IP-addresses and the time of registration and confirmation. The purpose of the procedure is to verify your registration and, if necessary, to clarify any possible misuse of your personal data.

(3) Your email address alone is mandatory for receiving the newsletter. The disclosure of further information not marked as mandatory is made on a voluntary basis; this data will be used to contact you personally. After you have confirmed your registration we store your email address for sending the newsletter. The legal basis is provided by Article 6 Para. 1 Sentence 1 Lit. a GDPR.

(4) You can revoke your consent given for receiving the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in each newsletter email, by sending an email to or by sending a message to the contact details provided in the legal notice.

8. Storage/deletion of your data

If no legal retention period is in place, and/or storage is no longer necessary, or the legitimate interest in storing the data has lapsed, the data will be deleted. This is the case if:

a) You do not place an order and do not issue any consent regarding the receiving of further information or being contacted further and/or

b) After the contract has ended and been fully completed there is no legal retention obligation preventing the deletion of the data.

The obligation to store personal data can range between three (3) and thirty (30) years.

9. Use of Google Analytics

(1) Scope of processing

To the extent that you have given your consent, Google Analytics, a web analytics service by Google LLC, will be utilised on this website. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses so-called "cookies", which are text files that are saved on your computer and that allow an analysis of your use of the website. The information collected by the cookie regarding your use of this website will usually be transmitted to and stored on a Google server in the USA.

We use the function user ID. With the help of the user ID we can assign a clear, constant ID to one or more sessions (and to the activities in these sessions) and analyse the behaviour of use across devices.

We use the function ‘anonymizeIP’ (so-called IP masking): As a result of the activation of IP anonymisation on this website, your IP address will be truncated by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. The IP address transmitted by your browser while using Google Analytics will not be combined with other data held by Google.
During your visit on the website the following data will be collected, amongst others:

– the sites that you visited, your “click path”
– achieving “website goals” (conversions, e.g. newsletter registrations, downloads, purchases)
– your usage behaviour (for example clicks, dwelling time, bounce rates)
– your approximate location (region)
– your IP address (in truncated form)
– technical information regarding your browser and the terminal devices used by you (e.g. language setting, screen resolution)
– your internet service provider
– the referral URL (via which website/advertising medium you reached this website)

(2) Purpose of processing

On behalf of the operator of this website, Google will use this information to analyse your use of the website, and to compile reports on the website activities. The reports provided by Google Analytics serve to analyse the performance of our website and the success of our marketing campaigns.

(3) Receiver

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland will receive the data as the data processor. We have concluded a data processing agreement with Google for this purpose. Google LLC with its headquarters in California, USA, and, where applicable, US authorities can access the data stored by Google.

(4) Transmission in third countries

A transmission of data in the USA cannot be foreclosed.

(5) Data retention period

The data that we send and data associated with cookies will be automatically deleted after 14 months. However, the performance cookie _ga deployed by Google only expires after a period of 2 years. We do not have any influence over this. The deletion of data that have reached their retention period will occur automatically once a month.
You can furthermore prevent the collection of data generated by the cookie and related to your use of the website (incl. your IP address) by Google and the processing of this data by Google by

a. not giving your consent to set the cookie, or
b. downloading and installing the browser add-on HERE to disable Google Analytics.

You can also prevent the storing of cookies with the respective setting of your browser software. However, if you configure your browser to reject all cookies, you may experience limited functionality on this and other websites.

(6) Legal basis and recall option

Legal basis for this data processing is your consent, Art. 6 para. 1 no. 1 lit. a General Data Protection Regulation (GDPR). You can revoke your consent at any time with effect for the future by recalling your cookie settings and changing your selection.

You will find more information on terms of use by Google Analytics and on the privacy policy of Google at and

10. Use of Social-Media Plugins

(1) We currently use the following Social-Media Plugins: Facebook and Twitter. In this regard we use the so-called 2-click-solution. That means when you visit our site for the first time, principally no personal data are forwarded to the providers of these plugins. You can identify the provider of the plugin through the marking on the box based on the first letter or its logo. We make it possible for you to communicate directly with the provider of the plugin via the button. Only if you click on the marked field and thereby activate it, will the plugin provider receive the information that you have accessed the corresponding website on our online offering. In addition, the data listed under point 3 of this declaration are transferred. In the case of Facebook, Facebook in Germany states that the IP address is anonymised immediately after it is collected. By activating the plugin, personal data are transferred from you to the respective plugin provider and stored there (for US providers in the USA). Since the plugin provider collects data mainly via cookies, we recommend that you delete all cookies before clicking on the grayed box using your browser's security settings.

(2) We neither have an influence on the collected data and data processing activities, nor are we aware of the full scope of the data collection, the purposes as well as the storage deadlines. We also have no information on the deletion of the data collected by the plugin provider.

(3) The plugin provider will store the data collected about you as user profiles and uses these for the purposes of marketing, market research and/or the needs-based design of its website. Such an evaluation is in particular carried out (also for users who are not logged in) for the presentation of needs-oriented advertising and in order to inform other users of the social network about your activities on our website. You are entitled to a right of objection against the creation of these user profiles, whereby you must contact the respective plugin provider in order to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offering and design it in a more interesting manner for you as a user. The legal basis for the usage of plugins is provided by Article 6 Para. 1 Sentence 1 Lit. f GDPR.

(4) The data are transferred regardless of whether you have an account with the plugin provider and are logged in there. If you are logged in with the plugin provider, your data collected with us will be directly assigned to your existing account with the plugin provider. If you click the activated button and, for example, link the page, the plugin provider will also store this information in your user account and share it publicly with your contacts. We recommend that you log out regularly after using a social network, especially before activating the button, as you can thereby avoid being assigned to your profile with the plugin provider.

(5) For more information on the purpose and scope of data collection and its processing by the plugin provider, please refer to the data protection declarations of these providers as listed below. Here you will also receive further information about your rights in this regard and adjusting your settings to protect your privacy.

(6) Addresses of the respective plugin providers and URLs with their privacy policies:

a) Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland

More information about the provider and how they process data can be found at:

b) Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA;

An adequate level of protection for the transfer of data is ensured by the conclusion of the EU standard data protection clauses (available at

11. Integration of external scripts

We use external JavaScript code. In order for us to always have access to the most secure and latest version, we have integrated the libraries of various providers externally through a CDN (content delivery network). We are thus able to also reduce our page load time because you have likely used CDN on another page before. In this case, your browser can access the copy stored in your cache and is not required to download it again. If your browser has not cached a copy, then data like your IP address will be transferred from your browser to the respective CDN. In such a case, data can also be processed in the US.

We use external code from JavaScript framework’s Modernizr provided by third party CDNJS / Cloudflare, / This script allows Internet Explorer users in particular to optimally use our site.

12. Right of modification

This data protection declaration is currently applicable and current as of January 2022.

It may become necessary to modify this data protection declaration when we further develop our website and range of products and services or on account of a change to legal or regulatory requirements. You can access and print out (Keyboard shortcut: Strg + P) the currently applicable version of the data protection statement at any time from the website