More service - in the area of spare parts

Should you require a wearing part, should you not be able to handle one of our construction kits or building elements, should an important part be missing or constructional error have occurred - more often than not, we have spare parts. Our employees help quickly and without red tape.

The following information is required:

Requesting spare parts:

- Item number
- Model name
- Moulded part and part number
- For shells and decorative parts please also indicate the code number
- Address

In case of complaints we shall also require the invoice voucher documenting your purchase.
The period of guarantee is 24 months.


Service department
Kreuzstraße 9
78148 Gütenbach

Service hours:
Mondays - Thursdays: 9 am - 14 pm
Fridays: 9 am - 12 am

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