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General Privacy Policy

1. Information on the collection of personal data

(1) Hereinafter, we would like to provide you with information on the collection of personal data when using our website. Personal data are all types of data that can be personally related to you, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4 Para. 7 of the EU General Data Protection Regulation (GDPR) is

Kreuzstrasse 9
78148 Gütenbach
Phone: +49 7723 651 0
Fax: +49 7723 651 123
(see our legal notice).

You can reach our Data Protection Officer via email at datenschutz@faller.de or via our postal address by adding »for the attention of the Data Protection Officer« to the address.

(3) When contacting us via email, we store the data you provide (your email address and if appropriate your name and telephone number) in order to respond to your questions. We delete the data collected in this context once storing this data is no longer necessary or restrict the processing in the event that statutory retention obligations exist.

(4) In the event that we call upon the services of third-party providers for individual functions within our range of products and services or should we wish to use your data for marketing purposes, we will provide you with detailed information regarding the respective processes. In doing so, we will also outline the criteria that have been set down regarding the storage period.

2. Your rights

(1) You have the following rights relating to us with regard to personal data concerning you:

– Right to information,
– Right to rectification or erasure,
– Right to restriction of processing,
– Right to object to the processing,
– Right to data portability.

(2) You also have the right to complain to a data protection regulatory authority regarding the processing of your personal data by us.

The relevant authority is the

Data Protection and Freedom of Information Commissioner for the Federal State of Baden Württemberg
Königstraße 10a
70172 Stuttgart
Phone: +49 711 615 541 0
Fax: +49 711 615 541 15
Email: poststelle@lfdi.bwl.de

3. Collecting personal data upon visiting our website

(1) When using our website for purely informational purposes, i.e. when you don’t register or provide us with further information, we will only collect the personal data that your browser transmits to our server. If you would like to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis Article 6 Para. 1 Sentence 1 Lit. f GDPR):

– IP address
– date and time of the request
– time zone difference to Greenwich Mean Time (GMT)
– contents of the request (specific site)
– access status/HTTP status code
– the amount of data transferred in each case
– the website from which the request comes
– browser
– operating system and its interface
– language and version of the browser software.

(2) In addition to the aforementioned data, cookies shall be stored on your computer when using our website. Cookies are small text files that are assigned and stored on your hard drive by the browser you use and through which certain information flows to the appropriate place that sets the cookie (here by us). Cookies cannot run programs or transmit viruses to your computer. Their purpose is to make the website more user-friendly and effective overall.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and functionality of which are explained below:

– transient cookies (see b)
– persistent cookies (see c).

b) Transient cookies are automatically deleted when you close your browser. This notably includes session cookies. These store a so-called »session ID« with which different browser requests can be assigned to the common session. This will allow your computer to be recognised when you return to our website. The session cookies are deleted when you logout or close your browser.

c) Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete the cookies in your browser’s security settings at any time.

d) You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third party cookies or all cookies. Please note that you may not be able to use the full functionality of this website.

4. Further functions and offerings of our website

(1) In addition to the use of our website purely for information purposes, we also offer a range of services which you can use if you are interested. For this purpose, you usually have to provide additional personal data which we use to provide the respective service and to which the aforementioned data processing principles apply.

(2) In some cases we will use external service providers to process your data. These have been carefully selected and commissioned by us, have to follow our instructions and are monitored regularly.

(3) We may also forward your personal data to third parties if we offer event participations, competitions, conclusion of contracts or similar services together with partners. You can obtain more information on this when entering your personal data or below in the offer description.

(4) If our service provider or partner is based in a country outside of the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offering.

5. Objection to or revocation of consent for the processing of your data

(1) If you have given consent for your data to be processed, you can revoke this at any time. Any such revocation will affect the permissibility of the processing of your personal data after you have given us notice of the revocation.

(2) If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if the processing in particular is not required for the performance of a contract with you, which is explained by us in each case in the following description of the functions. When you exercise a right to make such an objection, we ask that you explain the reasons why we should not process your personal data as performed by us. When we receive your objection with reasons, we will examine the situation and either stop or adjust the data processing or explain to you our compelling legitimate grounds for continuing the processing.

(3) You can of course object to the processing of your personal data for advertising and data analysis purposes. You can inform us of your objection to processing for advertising purposes via the following contact details:

Kreuzstrasse 9
78148 Gütenbach
Email: datenschutz@faller.de

6. Using our webshop

(1) If you wish to place an order in our webshop, it is necessary for the conclusion of the contract that you provide us with the personal data we require to process your order. Required information for the execution of the contracts is marked separately; further information is voluntary. We process the data provided by you to process your order. For this purpose, we may pass on your payment data to our bank. The legal basis for this is Article 6 Para. 1 Sentence 1 Lit. b GDPR. You must create a customer account through which we may store your data for future purchases. When you create an account under “My FALLER”, the data you have provided will be stored revocably. All other data can always be edited in the customer area. We may also process the information you provide to inform you of other interesting products in our portfolio or to send you emails containing technical information.

(2) You always have the possibility to have your “My FALLER” account deactivated.

(3) Due to commercial and tax regulations, we are obliged to store your address, payment and order data for a period of ten years. However, we do restrict the processing of this data, i.e. your data will only be used to comply with legal obligations.

(4) To prevent unauthorised access by third parties to your personal data, especially financial data, the order process is encrypted using TLS technology.

7. Newsletter

(1) With your consent, you can subscribe to our newsletter, which we use to inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

(2) We use a so-called »double opt-in« procedure for registration for our newsletter. This means that after you register, we will send to you an email to the email address provided in which we ask you to confirm that you want the newsletter to be sent to you. Furthermore, we store your IP-addresses and the time of registration and confirmation. The purpose of the procedure is to verify your registration and, if necessary, to clarify any possible misuse of your personal data.

(3) Your email address alone is mandatory for receiving the newsletter. The disclosure of further information not marked as mandatory is made on a voluntary basis; this data will be used to contact you personally. After you have confirmed your registration we store your email address for sending the newsletter. The legal basis is provided by Article 6 Para. 1 Sentence 1 Lit. a GDPR.

(4) You can revoke your consent given for receiving the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in each newsletter email, by sending an email to newsletter@faller.de or by sending a message to the contact details provided in the legal notice.

8. Storage/deletion of your data

If no legal retention period is in place, and/or storage is no longer necessary, or the legitimate interest in storing the data has lapsed, the data will be deleted. This is the case if:

a) You do not place an order and do not issue any consent regarding the receiving of further information or being contacted further and/or

b) After the contract has ended and been fully completed there is no legal retention obligation preventing the deletion of the data.

The obligation to store personal data can range between three (3) and thirty (30) years.

9. Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service provided by Google Inc. (»Google«). Google Analytics uses »cookies«, which are text files saved on your computer and allow an analysis of the use of the website. The information produced by the cookie on your use of this website will usually be transmitted to and stored on a Google server in the USA. If IP anonymisation is activated on this website, your IP address will however be shortened beforehand within member states of the European Union or in other states signed up to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on the website activities and perform further services related to the use of the website and internet for the website operator.

(2) The IP address transmitted by your browser while using Google Analytics will not be combined with other data held by Google.

(3) You may prevent the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do so you may not be able to use the full functionality of this website. You may also prevent data generated by the cookie and relating to your use of the website (including your IP address) being collected and processed by Google by downloading and installing the browser plugin available at the link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

(4) This website uses Google Analytics with the »_anonymizeIp()« extension. IP addresses are thereby shortened prior to further processing, excluding the possibility of associating them with specific persons. Insofar as a personal reference is established by the data collected about you, this is excluded immediately and the personal data are promptly erased.

(5) We use Google Analytics to analyse the use of our website and improve it regularly. The statistics we obtain allow us to improve our offering and make it more interesting for you as a user. For the exceptional cases where data with a personal reference are transmitted to the USA, Google has agreed to be bound by the EU-US Privacy Shield, www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is provided by Article 6 Para. 1 Sentence 1 Lit. f GDPR.

(6) Any user-level and event-level data associated with cookies, user identifiers (e.g. user ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) stored at Google will be anonymised or deleted after 14 months. Further information on this can be found by clicking the following link: https://support.google.com/analytics/answer/7667196?hl=en.

(7) Information on the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: www.google.com/analytics/terms/us.html, data protection overview: https://support.google.com/analytics/answer/6004245?hl=en, and privacy policy: https://policies.google.com/privacy?hl=en.

10. Use of Social-Media Plugins

(1) We currently use the following Social-Media Plugins: Facebook and Twitter. In this regard we use the so-called 2-click-solution. That means when you visit our site for the first time, principally no personal data are forwarded to the providers of these plugins. You can identify the provider of the plugin through the marking on the box based on the first letter or its logo. We make it possible for you to communicate directly with the provider of the plugin via the button. Only if you click on the marked field and thereby activate it, will the plugin provider receive the information that you have accessed the corresponding website on our online offering. In addition, the data listed under point 3 of this declaration are transferred. In the case of Facebook, Facebook in Germany states that the IP address is anonymised immediately after it is collected. By activating the plugin, personal data are transferred from you to the respective plugin provider and stored there (for US providers in the USA). Since the plugin provider collects data mainly via cookies, we recommend that you delete all cookies before clicking on the grayed box using your browser's security settings.

(2) We neither have an influence on the collected data and data processing activities, nor are we aware of the full scope of the data collection, the purposes as well as the storage deadlines. We also have no information on the deletion of the data collected by the plugin provider.

(3) The plugin provider will store the data collected about you as user profiles and uses these for the purposes of marketing, market research and/or the needs-based design of its website. Such an evaluation is in particular carried out (also for users who are not logged in) for the presentation of needs-oriented advertising and in order to inform other users of the social network about your activities on our website. You are entitled to a right of objection against the creation of these user profiles, whereby you must contact the respective plugin provider in order to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offering and design it in a more interesting manner for you as a user. The legal basis for the usage of plugins is provided by Article 6 Para. 1 Sentence 1 Lit. f GDPR.

(4) The data are transferred regardless of whether you have an account with the plugin provider and are logged in there. If you are logged in with the plugin provider, your data collected with us will be directly assigned to your existing account with the plugin provider. If you click the activated button and, for example, link the page, the plugin provider will also store this information in your user account and share it publicly with your contacts. We recommend that you log out regularly after using a social network, especially before activating the button, as you can thereby avoid being assigned to your profile with the plugin provider.

(5) For more information on the purpose and scope of data collection and its processing by the plugin provider, please refer to the data protection declarations of these providers as listed below. Here you will also receive further information about your rights in this regard and adjusting your settings to protect your privacy.

(6) Addresses of the respective plugin providers and URLs with their privacy policies:

a) Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland

More information about the provider and how they process data can be found at:


b) Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/en/privacy. Twitter is subject to the EU-US-Privacy-Shield, www.privacyshield.gov/EU-US-Framework.

11. Integration of external scripts

We use external JavaScript code. In order for us to always have access to the most secure and latest version, we have integrated the libraries of various providers externally through a CDN (content delivery network). We are thus able to also reduce our page load time because you have likely used CDN on another page before. In this case, your browser can access the copy stored in your cache and is not required to download it again. If your browser has not cached a copy, then data like your IP address will be transferred from your browser to the respective CDN. In such a case, data can also be processed in the US.

We use external code from JavaScript framework’s Modernizr provided by third party CDNJS / Cloudflare, https://cdnjs.com / https://www.cloudflare.com. This script allows Internet Explorer users in particular to optimally use our site.

12. Right of modification

This data protection declaration is currently applicable and current as of May 2020.

It may become necessary to modify this data protection declaration when we further develop our website and range of products and services or on account of a change to legal or regulatory requirements. You can access and print out (Keyboard shortcut: Strg + P) the currently applicable version of the data protection statement at any time from the website www.faller.de/cms_dl/enEN/pid.488.

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